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| BHAGAVAD
GITA AND MANAGEMENT |
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| Article
by M.P. Bhattathiry, Retied Chief Technical Examiner
to the Government of Kerela, Radhanivas, Thaliyal,
Karmana, Trivandrum, 695 002, Kerela, India, may
be published in your website and magazine after
editing if necessary |
| Mind is very
restless, forceful and strong, O Krishna, it is
more difficult to control the mind than to control
the wind ~ Arjuna to Sri Krishna
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| ATTITUDES
TOWARDS WORK |
| Three stone-cutters
were engaged in erecting a temple. An HRD Consultant
asked them what they were doing. The response of
the three workers to this innocent-looking question
is illuminating. |
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'I am a poor man. I have to
maintain my family. I am making a living here,'
said the first stone-cutter with a dejected
face. |
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'Well, I work because I want to show that
I am the best stone-cutter in the country,'
said the second one with a sense of pride.
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'Oh, I want to build the most beautiful
temple in the country,' said the third one
with a visionary gleam. |
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Their
jobs were identical but their perspectives were
different. What the Gita tells us is to develop
the visionary perspective in the work we do. It
tells us to develop a sense of larger vision in
our work for the common good. |
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| WORK
COMMITMENT |
A
popular verse of the Gita advises “detachment”
from the fruits or results of actions performed
in the course of one's duty. Being dedicated work
has to mean “working
for the sake of work, generating
excellence for its own sake.” If we are
always calculating the date of promotion or the
rate of commission before putting in our efforts,
then such work is not detached. It is not “generating
excellence for its own sake” but working
only for the extrinsic reward that may (or may
not) result.
Working only with an eye to the anticipated benefits,
means that the quality of performance of the current
job or duty suffers - through mental agitation
of anxiety for the future. In fact, the way the
world works means that events do not always respond
positively to our calculations and hence expected
fruits may not always be forthcoming. So, the
Gita tells us not to mortgage present commitment
to an uncertain future.
Some people might argue that
not seeking the business result of work and actions,
makes one unaccountable.
In fact, the Bhagavad Gita is full of
advice on the theory of cause
and effect, making the doer responsible for the
consequences of his deeds. While advising detachment
from the avarice of selfish gains in discharging
one's accepted duty, the Gita does not absolve
anybody of the consequences arising from discharge
of his or her responsibilities.
Thus the best means of effective performance management
is the work itself. Attaining this state of mind
(called “nishkama karma”) is the right
attitude to work because it prevents the ego,
the mind, from dissipation of attention through
speculation on future gains or losses.
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| MOTIVATION
– SELF AND SELF-TRANSCENDENCE |
It
has been presumed for many years that satisfying
lower order needs of workers - adequate food,
clothing and shelter, etc. are key factors in
motivation. However, it is a common experience
that the dissatisfaction of the clerk and of the
Director is identical - only their scales and
composition vary. It should be true that once
the lower-order needs are more than satisfied,
the Director should have little problem in optimising
his contribution to the organisation and society.
But more often than not, it does not happen like
that. (“The
eagle soars high but keeps its eyes firmly fixed
on the dead animal below.”) On
the contrary, a lowly paid schoolteacher, or a
self-employed artisan, may well demonstrate higher
levels of self-actualisation despite poorer satisfaction
of their lower-order needs.
This situation is explained by the theory of self-transcendence
propounded in the Gita. Self-transcendence involves
renouncing egoism, putting others before oneself,
emphasising team work, dignity, co-operation,
harmony and trust – and, indeed potentially
sacrificing lower needs for higher goals, the
opposite of Maslow.
“Work must be done with detachment.”
It is the ego that spoils work and the ego is
the centrepiece of most theories of motivation.
We need not merely a theory of motivation but
a theory of inspiration.
The Great Indian poet, Rabindranath
Tagore (1861-1941, known as "Gurudev")
says working for love is freedom in action. A
concept which is described as “disinterested
work" in the Gita where Sri Krishna says,
“He who shares the wealth generated only
after serving the people, through work done as
a sacrifice for them, is freed from all sins.
On the contrary those who earn wealth only for
themselves, eat sins that lead to frustration
and failure.”
Disinterested work finds expression
in devotion, surrender and equipoise. The former
two are psychological while the third is determination
to keep the mind free of the dualistic (usually
taken to mean "materialistic") pulls
of daily experiences. Detached involvement in
work is the key to mental equanimity or the state
of “nirdwanda.” This attitude leads
to a stage where the worker begins to feel the
presence of the Supreme Intelligence guiding the
embodied individual intelligence. Such de-personified
intelligence is best suited for those who sincerely
believe in the supremacy of organisational goals
as compared to narrow personal success and achievement.
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WORK
CULTURE
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An
effective work culture is about vigorous and arduous
efforts in pursuit of given or chosen tasks. Sri
Krishna elaborates on two types of work culture
– “daivi sampat”
or divine work culture and “asuri sampat”
or demonic work culture. |
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Daivi work culture
- involves fearlessness, purity, self-control,
sacrifice, straightforwardness, self-denial,
calmness, absence of fault-finding, absence
of greed, gentleness, modesty, absence of
envy and pride. |
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Asuri work culture - involves
egoism, delusion, personal desires, improper
performance, work not oriented towards service.
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Mere
work ethic is not enough. The hardened criminal
exhibits an excellent work ethic. What is needed
is a work ethic conditioned by ethics in work.
It is in this light that the counsel, “yogah
karmasu kausalam” should
be understood. “Kausalam”
means skill or technique of work which is an indispensable
component of a work ethic. “Yogah”
is defined in the Gita itself as “samatvam
yogah uchyate” meaning an unchanging equipoise
of mind (detachment.) Tilak tells us that acting
with an equable mind is Yoga.
(Bal Gangadhar Tilak, 1856-1920, the precursor
of Gandhiji, hailed by the people of India as
"Lokmanya,"
probably the most learned among the country's
political leaders. For a description of the meanings
of the word "Yoga",
see foot of this page.)
By making the equable mind the bed-rock of all
actions, the Gita evolved the goal of unification
of work ethic with ethics in work, for without
ethical process no mind can attain an equipoise.
The guru, Adi Sankara (born circa 800 AD), says
that the skill necessary in the performance of
one's duty is that of maintaining an evenness
of mind in face of success and failure. The calm
mind in the face of failure will lead to deeper
introspection and see clearly where the process
went wrong so that corrective steps could be taken
to avoid shortcomings in future.
The principle of reducing our attachment to personal
gains from the work done is the Gita’s prescription
for attaining equanimity. It has been held that
this principle leads to lack of incentive for
effort, striking at the very root of work ethic.
To the contrary, concentration on the task for
its own sake leads to the achievement of excellence
– and indeed to the true mental happiness
of the worker. Thus, while commonplace theories
of motivation may be said to lead us to the bondage
or extrinsic rewards, the Gita’s principle
leads us to the intrinsic rewards of mental, and
indeed moral, satisfaction.
The Gita further explains the theory of “detachment”
from the extrinsic rewards of work in saying:
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If the result of sincere effort
is a success, the entire credit should not
be appropriated by the doer alone. |
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If the result of sincere effort is a failure,
then too the entire blame does not accrue
to the doer. |
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The
former attitude mollifies arrogance
and conceit while the latter prevents excessive
despondency, de-motivation and self-pity. Thus
both these dispositions safeguard the doer against
psychological vulnerability, the cause of the
modem managers' companions of diabetes, high blood
pressure and ulcers.
Assimilation of the ideas of the Gita leads us
to the wider spectrum of “lokasamgraha”
(general welfare) but there is also another dimension
to the work ethic - if the “karmayoga”
(service) is blended with “bhaktiyoga”
(devotion), then the work itself becomes worship,
a “sevayoga" (service for its own sake.)
(This may sound a peculiarly religious idea but
it has a wider application. It could be taken
to mean doing something because it is worthwhile,
to serve others, to make the world a better place
– ed.)
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MANAGER'S
MENTAL HEALTH |
Sound
mental health is the very goal of any human activity
- more so management. Sound mental health is that
state of mind which can maintain a calm, positive
poise, or regain it when unsettled, in the midst
of all the external vagaries of work life and
social existence. Internal constancy and peace
are the pre-requisites for a healthy stress-free
mind. |
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the impediments to sound mental health are: |
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Greed - for power, position,
prestige and money. |
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Envy - regarding others' achievements,
success, rewards. |
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Egotism - about one's own accomplishments.
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Suspicion, anger and frustration. |
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Anguish through comparisons. |
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The
driving forces in today's businesses are speed
and competition. There is a distinct danger that
these forces cause erosion of the moral fibre,
that in seeking the end, one permits oneself immoral
means - tax evasion, illegitimate financial holdings,
being “economical with the truth”,
deliberate oversight in the audit, too-clever
financial reporting and so on. This phenomenon
may be called as “yayati syndrome”.
In the book, the Mahabharata, we come across a
king by the name of Yayati who, in order to revel
in the endless enjoyment of flesh exchanged his
old age with the youth of his obliging youngest
son for a thousand years. However, he found the
pursuit of sensual enjoyments ultimately unsatisfying
and came back to his son pleading him to take
back his youth. This “yayati syndrome”
shows the conflict between externally directed
acquisitions (extrinsic motivation) and inner
value and conscience (intrinsic motivation.)
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